Returns & Exchanges
At Concept Global, we want you to be completely satisfied with your fashion purchase, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. We are dedicated to ensuring your shopping experience is as effortless and stylish as our collections.
Initiate Your Request
Log into your Concept Global account and visit the 'Order History' section to select the items you wish to return and receive a digital Return Authorization.
Prepare Your Package
Securely pack the items in their original box with all tags attached, ensuring you include the printed return slip provided in your confirmation email.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location or schedule a complimentary home pickup.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing